We live in a digital society in which new trends are constantly emerging that affect the banking and financial sector. Financial companies are investing in their digital transformation to remain competitive, improve operating costs and meet customer expectations. But to successfully meet this ambitious challenge, you need to define clear goals and determine how you want to achieve them. We can help you leverage technology and gain operational and commercial benefits from digitalization.
The variety of data made available by increasing digitalization enables.
companies to gain insight into customer needs and expectations and the degree of commitment to their business – and thus to better understand their customers. In a highly competitive environment, this deep understanding of the customer is the only way for banks and financial services companies to develop customer loyalty and differentiate themselves from the competition.
Our experts support you in developing this customer-centric approach and all related processes so that – based on your data – you can find answers to the following questions: “Which products should I offer to which customers at what point in time,” “Which customers are likely to churn and when” “How is customer value likely to develop over time,” or “Which customer loyalty measures are likely to be successful in the long term?
Data security is a key concern for your financial organization. Increasing connectivity or integration due to the rise of digitalization increases the risk of cyber vulnerability. The protection of data, whether of customers or employees, is one of the most important tasks to secure future growth, especially as you work with highly sensitive, confidential data. According to Forrester, 80% of security breaches involve abuse of privileged access. The fastest and most effective way to limit risk and reduce the likelihood of data breaches is with a secure identity and access management program that strictly defines and manages administrative roles and access from an application, infrastructure and network perspective. This allows each employee to access only the data necessary to perform the tasks assigned to them, preventing misuse or inadvertent use of privileges. As we have already done for our customers, we can help you design a strong IAM governance program and select, implement and support an IAM tool that meets your needs. We can either train your staff or provide resources to deploy and deactivate accounts, control staff access to resources, and report governance information for compliance.
Today clients expect a quick, easy and seamless digital journey enabling them to do what they want, when they want and through the channel they want.
By automating workflows across people, systems, and data, we provide our clients in the financial services businesses with everything they need to get the job done and provide exceptional experiences at every touchpoint.
As we have already done for several wealth management and retail banks, our team of experts guides you throughout the entire project lifecycle from business requirements analysis, development, integration with third party systems to deployment and handover or support. Depending on your processes we can implement and deliver project either based on standard platforms like Appway for example (client on boarding, KYC regulatory and reviews, on line mortgage…) or develop tailor made solutions based on up to date technologies.
Growing customer expectations, digital disruption and new competition are increasing pressure on banks to innovate with the services they offer. In addition, new regulations such as PSD2 require banks to open up their systems to third parties providers forcing them to rethink their system and develop open banking platforms. One of the core component of such platform is API’s that are between the backend services and the front-end experience facilitating communications and transactions within the organization or across the ecosystem.
We provide you with the right experts to design with you the architecture, define the required APIs and their functionalities. Then we start developing , building, testing and delivering such APIs.
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